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How rpsvip1 Handles Your Personal Information

This page explains what data we collect when you use your account, how we store it, and what rights you have over it.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or DeleteIndonesia-Region Policy
rpsvip1 How rpsvip1 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about what data we hold on your account, want to request a correction, or need to ask about deletion, our support team handles these requests directly. You can reach us through the channels below during operating hours. Players in Semarang and across Indonesia can use the same contact paths — no separate regional queue.

Live Chat Open the chat window inside your account dashboard. Available during platform operating hours for account and data queries.
Email Support Send your data request to our support address. Include your registered account name so we can locate your records quickly.
Account Settings Some data preferences — like cookie controls and marketing opt-outs — can be managed directly inside your account settings page.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account security and data handling are not afterthoughts here. We apply consistent controls across every layer — from how your DANA or OVO deposit is logged to how long session data is kept.

Encryption in Transit

All data between your device and our servers travels over SSL. This covers login, payment confirmation via GoPay or OVO, and account updates — every request, every time.

Retention Policy

We keep account and transaction records for as long as your account is active, plus any period required under applicable local law. When that period ends, data is deleted or anonymised.

Access Controls

Only authorised staff with a documented operational need can access your personal data. Access logs are reviewed regularly, and no bulk exports of account data are permitted without escalation.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, or request deletion where local law allows. Submit these requests through live chat or email support.

Questions About Your Privacy Rights

Common questions about how we handle your data, your rights, and how to act on them.

We collect your name, contact details, and any payment identifiers you link — such as your DANA, OVO, or GoPay wallet. Device and session data is also logged when you access the platform.

We do not sell your data. We may share it with payment processors like DANA, OVO, or GoPay to complete transactions, and with authorities where local law requires disclosure.

Contact our support team via live chat or email with your registered account name. We'll identify your records and respond within the timeframe required under applicable local law.

Yes. You can request deletion through support. We'll confirm what can be removed immediately and what must be retained under local legal requirements before proceeding.

Transaction records are kept while your account is active and for any additional period local law requires. After that, records are deleted or anonymised — no indefinite retention.

Raise it with our support team first. If you're not satisfied with our response, you can escalate to the relevant data authority in your region, depending on local law and eligible jurisdictions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.